Warranty And Returns
All Merrimack canoes carry a 1 Year Limited Warranty, guaranteeing against all defects in the construction of the canoe. Proper care for your canoe should provide you with decades of enjoyment on the water. We do not warranty repairs due to impact or abrasion during use, storage, or transportation or any damage due to improper storage/ handling of the canoe. This is up to the sole discretion of Merrimack Canoe Company employees during inspection.
All canoe orders require a deposit of at least 50% of the purchase price to begin construction.
Canoe Production/Lead Times
Made to Order canoes are subject to lead times determined by the model and quantities of canoes that have been ordered. Lead times listed on product pages are subject to change at the discretion of Merrimack Canoe Company.
Custom boats (including but not limited to: custom artwork, for a floor print or deck plates, and gelcoat colors, or designs not available on our website) will incur a 50% cancellation fee after an order has been placed for a custom item.
Order cancellation after production starts but before the boat has been finished will incur a 10% cancellation fee.
Order cancellation after a boat has finished production will incur a 20% restocking fee.
Order cancellation after a boat has been shipped will incur a 50% restocking fee + shipping fees that were paid by Merrimack for the delivery or billed to be paid upon delivery.
Non-canoe items may be cancelled before shipment with no restocking fees. If the item has been shipped please see the Returns section below.
Returns for non-canoe items
If you need to return an item, please Contact Us with your order number and details about the product you would like to return and we'll get back to you with details about returning or exchanging your product. Please do not return items without first contacting us. Undamaged and unused items will typically be accepted for return or exchange within 30 days of it being shipped. The customer is responsible for all return shipping costs/insurance and refunds will not include original shipping costs.
Returns for Canoes
Canoe sales are final once delivered to, or picked up by the customer. Returns after this point are at the sole discretion of Merrimack Canoe Company. Merrimack Canoe Company is not responsible for any fees or damage incurred in returning the canoe to our location. Any authorized canoe returns will be subject to a restocking fee based upon inspection for damage, and/or wear and tear.